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KPO / BPO

We help you maximize revenue and effciency at every step of the organizational journey.

As one of the trusted business process outsourcing companies, AVH brings a deep understanding of processes over two decades of experience. Our customizable, industry specific solutions simplify process optimization. Our approach to business process outsourcing services extends beyond standardizing and executing. We add great value to your operations by leveraging robotic process automation where possible.

We offer both right solutioning and off-the-rack solutions to our clients. We are one of the leading outsourcing companies in India to provide Process as a Service platforms. Our indigenous platforms and CRMs are intuitive and feature rich. With layered BI tools, companies can generate reports in a single click using intuitive dashboards. AVH’s BPO solutions allow organizations to operate on reduced or no capex through pay-as-you-go, transactional and other flexible pricing models.

Do you know?

According to one of the leading research firm TechNavio, it has been forecasted that growing awareness about BPO services among SMB’s will impact the call center business outsourcing market in the APAC Region through 2019.

To know more about AVH Consultants KPO/BPO services, write to info@avhconsultants.com.

What is business process outsourcing (BPO)?

Business process outsourcing (BPO) is the allocation of one or more business processes to a third party service provider who possesses, governs and manages the selected processes based on well-defined and quantifiable performance metrics. The best BPO companies’ offerings are classified in two major groups: horizontal offerings (these can be leveraged across explicit industries) and vertical offerings (these require explicit industry vertical process expertise).

Why to outsource BPO services?

  • The key driving factors that led to BPO companies outsourcing waves are:
    A dearth in expert-labor in some segments of the business process
  • An economical availability of workforce without comprising on the service quality
  • More probability to focus on the other crucial business processes
  • Helps you improve your overall business operations and process

Our BPO Services Methodology

We, at AVH, work in close cooperation with clients to strategically plan and devise result-oriented business process outsourcing methodology. Our process:

Collaborate:
Engage closely with clients to map their expectations and design an effective process model

Architect:
Creation of program blueprint, while identifying and gauging probable risks and mitigants at every stage. An optimal solution, recruitment plan and other such mission-critical plans are clearly outlined.

Check point 1:
Expected results of the \’Collaborate\’ and \’Architect\’ stages are reviewed collectively by Go4customer team of experts and the client to ensure plan blueprint is in line with business objective and process transparency.

Organize:
Key focus on the infrastructure and resource readiness for information transfer and subsequent operations. This phase also involves finalization of training process.

Learn:
In this phase process knowledge is diligently imparted to the team, thereby ensuring each team member is trained meticulously. Plus, service levels metrics are concluded and regulatory compliance are agreed upon as well as executed during this stage.

Check point 2:
This evaluation process primarily focuses on infrastructure and resource readiness before going live.

Implement:
After the process goes live, the focus is to ensure that the process is going on smoothly, and loopholes related to the process are immediately detected and resolved.

Check point 3:
After the first 4 to 6 weeks (or as decided) of process delivery, an in-depth process evaluation is carried out to check the current status and progress of the live process and is handed over to the Operations team.

Some of our key differentiators that make us different from rest are:

  • Higher resolution rates
  • Domain expertise with prime focus on explicit industry verticals, right from technical support services to business process outsourcing solutions.
  • Dedicated team of well-trained and professional call agents and technical experts
  • Next-generation capability based on customer and industry requirements and usage of scalable, innovative solutions including process automation, pioneering business platforms that work seamlessly with existing IT landscape and emerging technology assets.
  • Maintain complete transparency in all BPO outsourcing processes
    24X7 operations through uniform global process with multi-lingual support.

Are you thinking to maximizing your customer satisfaction, and gaining competitive edge over your competitors? Contact our online representative to know more about business process outsourcing (BPO) services now!

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